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Frequently Asked Questions:
At ARC, we want you to have the information you need. These frequently asked questions, (FAQ's) help you get right to the heart of your question.
Professional Development Programs
Who delivers the training programs?
Can I invite attendees from other companies to join my session?
How do I reserve a session?
What is the cancellation policy?
Who provides the materials?
Who provides the training facility?
What are the requirements for the training room?
What are the refund policies if I am not satisfied?
What does the program fee include?
Is The ARC Training Group certified to provide CPE credits to fulfill my professional development requirements for my CPA or other certification?
How do I receive my CPE hours?
What are the hours for the program?
Consulting Services
What type of Consulting Services do you provide?
What is the rage of services offered through your Professional Controllers Services?
How do you approach your Forensic Audit engagements?
What are the qualifications of your professional staff?
What type of Forensic Audit services does ARC provide?
What type of Litigation Support Services does ARC provide?
What are “Sick Business” Recovery Services?
What are Process Audits?
What type of H/R Consulting Services can you provide?
What type of H/R Surveys can you conduct?
Professional Development Programs
Q:Who delivers the training programs?
A:All of our programs are presented by one of ARC's Professionals. Unlike other groups who use contract instructors, ARC uses only members of our professional staff. ARC's professionals all have at least 10 years "Hands-on" experience within their specific field of expertise. The professionals on our web site are the trainers who will be leading your program.
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Q: Can I invite attendees from other companies to join my session?
A: Yes, we contract with you. You may invite participants for other organizations in your area to help defray the costs. Each class size is limited, so please refer to the Seminar Fact Sheet for details of the program in which you have interest.
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Q: How do I reserve a session?
A: Simply email us and we will contact you by the next business day, or call us at 904-268-1148. A 50% deposit is required to “book” the session.
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Q: What is the cancellation policy?
A:We require a depost of 50% of the program Fixed Fee to reserve a date. Program cancellations made less than 30 days prior to the start of the program are subject to a cancellation fee of 50% of the deposit. Program cancellations made less than 14 days prior to the program are subject to a cancellation fee of 100% of the deposit. The balance of the Fixed Fee is due on the last day of the program. Program completion certifiactes are provided only after the complete paymet of the Fixed Fee is received. We accept Checks and Credit Cards via PayPal.
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Q: Who provides the materials?
A: All program materials are developed and copyrighted by The ARC Training Group. We provide sufficient copies of the materials for your session.
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Q: Who provides the training facility?
A: Training facilities are provided by you, along with all AV requirements and all “creature comforts”.
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Q: What are the requirements for the training room?
A: Please see the “Training Room Requirements” page on our web site. Most programs require a suitable room for the number of participants, set in a “Team” style. AV requirements are typically an LCD projector and screen, two flipcharts in the front of the room, an instructor’s table with electrical service, and a materials table. Programs that require the use of PC’s or Laptops also require electrical service for each Team.
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Q: What are the refund policies if I am not satisfied?
A: ARC provides a 100% satisfaction guarantee with all of its educational offerings. We take great pride in our programs and our program leaders. We will refund the entire deposit, less the cost of the seminar books, if you notify us of your dissatisfaction during the first day of the program. Refund requests presented after that date are delt with on a case-by-case basis.
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Q: What does the program fee include?
A: Program fees are fixed, and include all program materials, all instructor professional fees, and all instructor travel and living expenses. One price does it all. There are no hidden costs, no suprises, just quality training at an affordable price
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Q: Is The ARC Training Group certified to provide CPE credits to fulfill my professional development requirements for my CPA or other certification?
A: Yes, all of ARC’s training programs are acceptable for fulfilling Continuing Professional Education (CPE) requirements. ARC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards have the final authority on the acceptance of individual courses for CPE credit. Please refer to the NASBA certification at the bottom of every Seminar Fact Sheet.
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Q: How do I receive my CPE hours?
A: All participants receive a course completion certificate at the end of the session.
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Q: What are the hours for the program?
A: You set the hours, however, most programs are run on either an 8:30am – 4:30pm, or a 9:00am – 5:00pm basis. You may alter the hours as long as the time frames meet NASBA requirements.
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Consulting Services
Q: What type of Consulting Services do you provide?
A: ARC is an internationally recognized profit-enhancement firm that specializes in the following areas:
Forensic Accounting and Forensic Auditing
Professional Controller Services
Litigation Support
“Sick Business” Recovery
Product Cost System Development
Activity-Based Cost System Development
H/R Consulting Services
Process Audits of key processes and systems
Q: How do you approach your Forensic Audit engagements?
A: We build our forensic accounting and litigation support on a deep understanding of financial and economic analysis, forensic auditing and business valuations. We design our work product to ensure the proper and careful documentation for litigation purposes.
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Q: What are the qualifications of your professional staff?
A: Our professionals have extensive experience as forensic auditors, forensic accountants, and expert witnesses. We work closely with each client’s legal team and maintain excellent relationships with law enforcement, prosecutors, judges and the SEC.
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Q: What type of Forensic Audit Services does ARC provide?
A: We have acted as the forensic accounting lead in several high-profile fraud investigations, affecting hundreds of investors and several millions of investor dollars. Our fraud work has recovered millions of dollars for wronged parties.
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Q: What type of Litigation Support Services does ARC provide?
A: ARC provides Litigation Support Services in the following areas:
- Discovering hidden assets in business disputes.
- Tracking embezzlement or other white-collar crimes
- Preparing for fraud litigation.
- Maximizing recoverable assets for creditors in a bankruptcy proceeding
- Contractual damage claims
- Analysis of financial agreements
- Insurance-related claims
- Dissenting shareholder actions
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Q: What are “Sick Business” Recovery Services?
A: "Sick Business" Recovery Services include any and all activities which result in the enhanced profitability of your firm. They range in form from analyzing the cost structure of your cost accounting system to ensure proper product costing, to performing operational audits or your key business processes to ensure the achievement of business and profitability objectives.
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Q: What are Process Audits
A: Process Audits are systematic evaluations of the adequacy and effectiveness of the internal controls over business processes and systems. Internal controls ensure that a specific business process will achieve its stated objectives
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Q: What type of H/R Consulting Services can you provide?
A: ARC is proud of our association with Plummer & Assocc. ARC's H/R consulting is provided in associatin with our Strategic Partner Plummer & Associates. We invite you to review tiehr website at www.plummerhr.com to become acquanted with their range of services.
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Q: What type of H/R Surveys can you conduct?
A: Surveys ranging from employee surveys to quick, issue-focused surveys. We have completed over 30 surveys for clients ranging from private industry, government organizations, and non-profit organizations.
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